Let’s get to your questions ….
I work in the restaurant business and have noticed that gossip is a prime way of communication among managers and employees. While service to the customers is always the main focus, gossip throughout the restaurant has definitely become another key element of every work day. In a recent conversation, I was told (although I didn’t care to hear it) some compromising information about an employee’s future with the company. This issue was already dealt with by managers the day before, and the employee’s job was safe for the time being. However, the other employees continued to gossip about this employee getting fired with extreme exaggeration, although the issue had already been resolved. So, why is it that people tend to override the definite facts and listen to the gossip, even if this so-called ‘juicy information’ is far from the truth and actually old news? Lacey
Lacey
Everybody loves a good story. And adding to the characters in a story or the action is the easiest way to attract listeners when that story has been told a million times before. Given that gossip is valued and normative at your workplace, it is not surprising that a story about someone everybody knows “still has legs.” If everybody knows the real story and accepts the embellishments as harmless fun, then there is no actual problem. But, if the add-ons become malicious and/or compromise customer service, the gossip will need to stop. Dr. K
